Business Process Improvement Analyst

Are you passionate about business process improvement?

Do you want to work for an employer where you are able to make a positive impact on the ways in which they operate?

Are you looking for a business that can nurture and develop you to reach new career heights?

As a Group we were established over 30 years ago. We are conveyancing specialists who have decades of experience within the industry. Being at the forefront of cutting-edge technology, we are a modern business who can help you wherever you are in England or Wales to move house. With online quotes, digital forms and a library of video guides and resources you can get your questions answered whenever and wherever you are. Our technological expertise means we can deal with clients locally or at a distance.

We have successfully evolved and expanded over the years to now operate on a national basis. We are a Multi Award-Winning Employer offering an array of legal services which coupled with our visions for further expansion makes us a force to be reckoned with!

As our new Business Process Improvement Analyst, you will be responsible for leading the delivery of process innovation and business improvement initiatives across our group. Working closely with key stakeholders across the business to facilitate and coordinate targeted projects and activities to increase efficiency, eliminate waste and optimise service delivery.

The Business Process Improvement Analyst will understand both business processes and system functionality end to end, to perform gap and root causes analysis and propose detailed solution recommendations, to improve the way the business works. To document processes and facilitate cross departmental change initiatives for process improvements and cost savings. You will be responsible for helping to drive efficiency and quality throughout our business processes.

Role Responsibilities:

  • Acting as a process expert who challenges and re-engineers our current or new processes either in-house or from outsourcing relationships to continuously improve operational procedures and processes
  • Assessing the impact of new laws, regulations and guidelines and recommend adequate processes to ensure we remain fit for future. Sign off for key process changes to be approved by board of directors
  • Working closely with all areas within our group to identify and implement processes improvements based on continuous customer and staff feedback
  • Update and maintain a suite of processes for all areas
  • Write clear and concise summary reports following audits and process reviews
  • Creating and utilising quantitative and qualitative MI to monitor and drive standards of performance within the business functions
  • Participating in successful major change programmes
  • Developing and enhancing products to drive efficiency, reduce indemnity spend and to improve customer journey
  • Creating/contributing to the creation of industry white papers
  • Building and maintaining key client relationships
  • Actively reviewing future pipelines to ensure that we are at the leading edge of innovation
  • Overseeing experimentation, proof of concept and operational implementation of new products and technology
  • Managing projects with different levels of complexity
  • Advising customers / stakeholders and actively clarifying their expectations and requirements
  • Planning, monitoring, controlling, and reporting project progress to senior management
  • Assisting the Operations Managers/Directors with Internal and External audit procedures to understand compliance actions that would require process improvements

In addition to the above, the job holder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

What we need from you:

  • Legal / Financial experience – Essential
  • Comprehensive knowledge of the Legal services Market (or Financial Services), the basic legal principles and the ability to apply them – Desirable
  • An awareness / understanding of the digital solutions available and how to effectively implement them
  • Experience in preparing and presenting recommendations to an audience
  • Experience of client relationship management
  • Proven track record of delivering new, innovative solutions – proactive solution-focused approach to problem solving
  • Excellent process and business improvement background
  • Inspires and energises others by taking the initiative to make things happen
  • Champions and drives change to improve ways of working and respond to changing business priorities
  • Excellent analytical and decision-making ability in order to analyse complex information correctly and make sound decisions to support business needs
  • Strong organisation skills to deliver high standards – time, cost, quality, efficiency, and value
  • Influencing skills in order to energise others and get the job done
  • Strong financial literacy skills to utilise financial reporting information and performance measures
  • Proven efficiency in IT applications

What we can offer you:

  • Fantastic working hours: Monday to Friday
  • Competitive Starting Salary – Depending on experience
  • Industry leading training
  • Opportunities for you to progress and develop further
  • Healthcare cash plan
  • Pension Scheme
  • Free Parking
  • On-site subsidised canteen with free fruit daily
  • Death in service
  • Employee Assistance Programme
  • Annual Summer and Christmas Parties
  • Team bonding events
  • Award Events
  • Dress down Fridays
  • Regular Salary Reviews

If you would like the opportunity to join a reputable, industry leading Law Practice then please do not hesitate to submit an application NOW! Please APPLY NOW or send an updated version of your CV to: rboam@proddowmackay-group.com