Client Relations Assistant

Do you have some experience dealing with complaints?

Do you like to use your knowledge and customer service skills to resolve complaints to better a customer’s experience?

As a Group we were established over 30 years ago. We are conveyancing specialists who have decades of experience within the industry. Being at the forefront of cutting-edge technology, we are a modern business who can help you wherever you are in England or Wales to move house. With online quotes, digital forms and a library of video guides and resources you can get your questions answered whenever and wherever you are. Our technological expertise means we can deal with clients locally or at a distance.

We have successfully evolved and expanded over the years to now operate on a national basis. We are a Multi Award-Winning Employer offering an array of legal services which coupled with our visions for further expansion makes us a force to be reckoned with!

As a Customer Relations Assistant you will provide support to the customer relations manager and support with complaints into the business. You will assist with client satisfaction and customer service.

Role responsibilities:

As requested by the Client Relations Executive and Senior Legal Support Manager:

  • Contact clients, regulators such as the Legal Ombudsman, Referrers, Search provides and other 3rd parties by telephone/email to progress complaints and come to a resolution. This includes processing bills, refunds, and payments
  • Act as a point of contact and build relationships with clients
  • Logging complaints and acknowledging these correctly
  • Contacting clients who have contacted via social media / or left reviews on websites
  • Manage the complaints inbox
  • Assist with call backs when required
  • Make payments to clients and Legal Ombudsman when required
  • Provide support to staff with difficult clients
  • Assist with complaint management
  • Provides data to the compliance department
  • Serving as a point of contact for staff to seek clarification on complaint issues
  • Assist with training where required

We are looking for:

  • Exceptional customer service experience
  • Complaints handling experience dealing with frontline complaints
  • Professional and polite attitude
  • Proactive in your approach
  • Problem solver and methodical in your approach

What we can offer you:

  • Fantastic working hours: Monday to Friday 9.00am – 5.00pm (1 hour lunch break)
  • Pay up to £19,000 per annum – Depending on experience
  • Industry leading training
  • Opportunities for you to progress and develop further
  • Healthcare cash plan
  • Pension Scheme
  • Free Parking
  • On-site subsidised canteen with free fruit daily
  • Death in service
  • Employee Assistance Programme
  • Annual Summer and Christmas Parties
  • Team bonding events
  • Award Events
  • Dress down Fridays
  • Regular Salary Reviews

If you would like the opportunity to join a reputable, industry leading Law Practice then please do not hesitate to submit an application NOW! Please APPLY NOW or send an updated version of your CV to: rboam@proddowmackay-group.com