Why we’re training our conveyancing team as Dementia Friends

Why we're training our team as dementia friends

Training as Dementia Friends means we can help all our clients better.

Last year, we started the process of training every one of our team to be Dementia Friends. Some were happy to do it; others couldn’t see the point. But at the end of the training sessions everyone felt they had learned something valuable.

So why would a busy conveyancing firm take its people away from fee-earning work for this unrelated training?

A few facts from Alzheimer’s Research:

+ 850,000 people in the UK are living with the illness.

+ 1 in 3 people born this year will develop dementia in their lifetime.

+ 1 in 14 people over 65 in the UK have dementia.

+ There are over 40,000 people under 65 with dementia in the UK.

Numbers in the UK are predicted to increase to over 1 million by 2025 and to over 2 million by 2051 as life expectancy increases.

So the question is really why wouldn’t we train our team to serve all our clients better, including those living with this illness?

Help through a stressful time

It’s well known that moving house is one of life’s most stressful experiences. From the initial decision to move, to finding the new home that’s right for you, and all the way through the conveyancing process to moving day itself, it all adds up to one big headache. Imagine how much more stressful it is when you’re struggling to cope even with everyday tasks.

Conveyancing assistant Laura Morley recently helped one of our clients, who has dementia, to sell her flat.

“It was a complicated sale and took a long time to go through,” Laura says. “The Dementia Friends training I’d had really helped as I knew to be very patient and to use simple language with the client. Whenever I rang I made sure she understood who I was and why I was phoning her.

“We had a bit of a problem with some charges on the property and she couldn’t remember all the details. I gave her as much information as I possibly could and together with her son, we managed to sort it out. When the bank was querying why she didn’t have all the information they wanted I explained the reason. They were much more understanding after that.”

Treating clients with dignity and respect

We’re committed to serving all our clients well and to meeting their needs, whatever they are. We also support the Sheffield Dementia Action Alliance who are working to make the city a dementia friendly community.

As another one of the team, Shani Muir, says, “I have a family member with dementia and I know what an impact this illness has. I’m really glad that PM Property Lawyers is taking these steps and that our clients are being treated with the dignity and respect they deserve.”

We are also working to make our services easily accessible for those with visual or hearing impairments – more details here.

To talk to us about any special requirements call 0114 249 6926 or email info@pmpl.co.uk.

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