Team Leader – Conveyancing Legal Assistants

Are you looking for an employer that can offer you opportunities to train, develop and progress in your legal career?

As a Group we were established over 30 years ago. We are conveyancing specialists who have decades of experience within the industry. Being at the forefront of cutting-edge technology, we are a modern business who can help you wherever you are in England or Wales to move house. With online quotes, digital forms and a library of video guides and resources you can get your questions answered whenever and wherever you are. Our technological expertise means we can deal with clients locally or at a distance.

We have successfully evolved and expanded over the years to now operate on a national basis. We are a Multi Award-Winning Employer offering an array of legal services which coupled with our visions for further expansion makes us a force to be reckoned with!

We are excited to announce that we are now looking to add a Team Leader to oversee a team of conveyancing legal assistants within the Conveyancing department. This includes working with fellow Team Leaders to ensure all of the departmental KPI’s and SLA’s are achieved. The role also involves providing general administration assistance always delivering the highest level of customer service to clients.

Role responsibilities:

  • Communication with clients over the telephone, by email and in fact to face meetings. Liaising with other solicitors and professional organisations always providing the highest level of customer service to clients.
  • Ensure all departmental KPI’s and SLA’s are achieved with the support of the Team Manager
  • Effectively manage and motivate your allocated team
  • Hold regular 121’s, training, coaching and team meetings with your allocated team
  • Carry out regular audits of files and phone calls to provide feedback as part of 121
  • Monitor your team and your individual staff performance daily
  • Manage any underperformance or improvement requirements in a timely manner
  • Overseeing the training of all new starters to the team
  • Create a positive and inspiring team environment and culture
  • Feedback on a weekly and monthly basis to the Team Manager with team performance and any issues
  • Be the first point of contact for complex queries from your appointed team
  • To always provide the highest level of customer service to clients and stakeholders
  • To contact clients for all new case instructions within strict SLA’s
  • Maintain 80% service level on calls received into the department and ensure team is meeting this as a minimum average each month
  • Ensuring we meet the SLA for responding to secure messages via our app
  • Drafting sale contracts and re-mortgage documentation as required
  • To attend and contribute in team meetings
  • To always comply with all policies and procedures
  • To undertake such duties as the Head of Department may reasonably require from time to time

What do we need from you?

  • Tactful communicator
  • Track record of providing operational and soft skills training to team members
  • Able to comfortable communicate targets and deadlines
  • Strong leadership skills
  • Excellent verbal communication
  • Good attention to detail
  • Computer literate
  • Ability to effectively organise and prioritise work loads
  • Willingness to adhere to and surpass set targets
  • Ability to work on own initiative and as part of a team
  • Professional telephone manner
  • A motivated and driven self-starter
  • Excellent knowledge of the conveyancing process with relevant experience of working within Conveyancing / Property Sector
  • Previous experience of successfully managing a team

What we can offer you:

  • Monday to Friday – Office Hours – 9.00am – 5.00pm – 1 hour lunch break
  • Starting salary of £24,00 per year
  • Industry leading training
  • Opportunities for you to progress and develop further
  • Healthcare cash plan
  • Pension Scheme
  • Free Parking
  • On-site subsidised canteen with free fruit daily
  • Death in service
  • Employee Assistance Programme
  • Annual Summer and Christmas Parties
  • Team bonding events
  • Award Events
  • Dress down Fridays

If you would like to be considered for this role. Please APPLY NOW or send an updated version of your CV to: rboam@proddowmackay-group.com